Safety and security

Security Procedures

We want you to know that, as always, your safety is of paramount importance to us. While we are constantly reviewing our security measures, we want to share with you some of the measures we have put in place. We are instituting these measures, which we will regularly update, because we feel them to be prudent in the current environment.

As a result of heightened security in all public places, we request your cooperation with the following new procedures:

• Please arrive 30 minutes prior to curtain time or 20 minutes prior to class time.
• Please avoid bringing large packages, purses, backpacks or luggage to the building. All such packages are subject to inspection or must be checked.
• Please keep your ticket stub or class confirmation letter available for inspection at all times.

General

• We are in constant communication with our local police precinct and various intelligence agencies.

Access to 92nd Street Y Facilities

• The 92nd Street entrance remains the sole means of entering or exiting the main building at 1395 Lexington Avenue. To further strengthen security, we have security guards on 24 hours a day, 365 days a year. We utilize metal detectors and all visitors are subject to bag/package inspection. No one is allowed to enter without a valid staff I.D., a ticket, a registration letter or, for those coming to visit the Box Office or to meet with staff, another legitimate form of identification.
• We have developed evacuation and safe haven plans. These ensure that staff and patrons, especially those needing the greatest amount of assistance, like children, older adults and people with disabilities, can easily and quickly exit the building and proceed to a designated safe location.
• We have also developed a safe haven plan should staff and/or patrons need to remain in the building during an emergency. To prepare for such an (unlikely) event, supplies are being stored on site.
• Stroller Parking: Stroller parking is not permitted inside 92NY. Please ensure all caregivers accompanying your family understand this stroller policy. Strollers and scooters must be left in the designated area outside 92NY and left at your own risk.

Your safety is our top priority. If you have questions about any of the above, or need to report a security incident, please do not hesitate to contact either of us or our main security desk at 212.415.5592 or by email.

Hours of Operation

• Box Office
  Opens at least 30 minutes prior to the ticketed events.

  May Center
  Mon-Thu: 6 am-9 pm
  Fri: 6 am-8 pm
  Sat & Sun: 8 am-3 pm

  May Center Membership Office
  Closed

• Customer Care
  (telephone inquiries)
  Mon-Fri: 11 am-5 pm
  Sat & Sun: Closed

  92NY Residence Office
  (Office schedule is subject to change on National & Jewish Holidays)
  Mon: 9 am-5 pm
  Tue-Fri: 9 am-8:30 pm
  Sat: 12-8:30 pm
  Sun: 10 am-5 pm

• Please check our Holiday Schedule.

  Closing hours will vary depending on the events of the day and our holiday schedule. For specific hours on a particular date, please email.

Accessibility

The 92nd Street Y, New York is committed to providing the highest level experience for all of its guests enjoying its various programs and services both in person and online. Providing these high level experiences include providing guests with disabilities with experiences that are full and equal to those offered to guests without disabilities.

To assist in achieving this goal, The 92nd Street Y, New York offers a variety of accessible elements at its building, has adopted accessibility policies, practices, and procedures, and has worked extensively to provide an accessible online experience.

Notwithstanding the foregoing information, should you require any additional information about accessibility at The 92nd Street Y, New York (or relating to its programs and services) or you require a reasonable accommodation, auxiliary aid or service, or modification of a policy/practice/procedure not already detailed below please contact us at 212.415.5500 or email at your earliest convenience and we will work with you to address your accessibility needs. .

Information Relating to Mobility Disabilities

Access to the Building

The 92nd Street Y, New York building covers one city block and consists of two joined buildings. Curb ramps are located on 91st and 92nd Street.

The main entrance at 92nd Street and Lexington is ramped for individuals using mobility devices and is open 24/7. For assistance with access call 92NY Security at 212.415.5592. The secondary entrance on 91st Street has an entrance at street level and has a front door switch; please note that this entrance is open during daytime hours when 92NY classes are in session. There are elevators in both buildings that provide access to all floors.

Accessible Seating

Kaufmann Concert Hall, Buttenwieser Hall, and Warburg Lounge area all feature accessible seating locations for individuals utilizing mobility devices (or whose disabilities otherwise require accessible seating).

When ordering tickets in person or by phone, please inform the Box Office (phone: 212.415.5500 / email) that you will require accessible seating and specify how many (if any) companions are in your party.

Accessible Elements Inside the Building

The Box Office has an accessible counter. Accessible restrooms, water fountain and telephone are available on the lower level. As noted above, accessible seating and companion seats are also available (including, when placing orders on 92NY.org).

Information Relating to Auxiliary Aids & Services

Assistive Listening Devices

Kaufmann Concert Hall is equipped with Williams Sound systems for individuals who are hard-of-hearing. Operating on an FM signal, the system provides a clean sound with no static or dead spots. Headsets are free and may be picked up at the coat check with deposit of a driver's license or major credit card. Buttenwieser Hall is equipped with the Sennheiser infrared system that uses an emitter with infrared signal.

Interpreters

The 92nd Street Y, New York provides qualified sign language interpreters for its programs and events, where necessary to achieve effective communication. Individuals seeking an interpreter should contact us at 212.415.5500 or email at your earliest possible convenience but at least ten (10) days before the event/program for which you are seeking an interpreter. Good faith efforts will be made to obtain an interpreter is requested with fewer than ten (10) days’ notice, but cannot be guaranteed.

Visual Aids

All elevators have Braille/raised lettering, as does signage in the foyer of Kaufmann Concert Hall.

Guests who require large print materials should contact us at 212.415.5500 or email at least 24 hours in advance of the event/class for which you require the large print materials and they will be provided to you upon your arrival at coat check 30 minutes prior to the performance.

92NY is committed to making its website accessible to the widest possible audience, including people with disabilities. Our site has been redesigned as necessary to meets or exceed the requirements of section 508 of the Rehabilitation Act of 1973.

Many of the documents on our web server are in HTML or plain-text (ASCII) formats. Pages in these formats are usually accessible to screen-reading software. We also have a large number of documents in Adobe Acrobat Portable Document Format (PDF), a type that reproduces the exact look of a printed page. PDF documents are displayed through Adobe’s free Acrobat Reader but may require additional steps to become accessible to screen readers.

Download Adobe’s free Adobe Acrobat® Reader® if you do not already have it installed on your computer. This program will allow you to access PDF files.

By law, technology is accessible if it can be used as effectively by people with disabilities as by those without. Section 508 of the 1973 Rehabilitation Act, signed into law by President Clinton in August 1998, required that standards be established to make websites accessible to people with disabilities. Two years later, the final rule was laid down and has been federally enforced since June 2001. Web accessibility is supported by the Americans with Disabilities Act (ADA), which requires employers, state and local governments and places of public accommodation to offer reasonable services or tools to ensure that people are not discriminated against on the basis of disability.

92NY’s commitment to web accessibility will help ensure that a diverse cross-section of people can continue to have their lives enriched by 92NY’s programs, whether it’s through our lectures, performances, health center, classes or community-building programs.

92NY welcomes comments on how to improve the site’s accessibility for users with disabilities. To contact us, email.