Policies

All programs scheduled to occur onsite are subject to state and federal government action, including but not limited to orders, laws, regulations and guidelines, as well as 92NY policies.

92NY reserves the right, in its sole discretion, to cancel or reschedule programs, events and activities, present them via the internet or other media, or otherwise implement measures it deems appropriate (such as, but not limited to, requiring vaccinated or unvaccinated individuals to wear masks, respect maximum capacity restrictions or adhere to social distancing guidance), in the event that 92NY believes that public health conditions, government actions or other circumstances related to the coronavirus warrant such actions. In all such instances, credits/refunds shall be in the sole discretion of 92NY.

Ticket Policies

Programs, prices and dates are subject to change. There are no refunds unless 92NY cancels an event. If you are unable to use your tickets, you may turn them in to the Box Office up to three hours prior to performance as a tax-deductible contribution. In the case of a postponed or rescheduled event, 92NY is not required to offer refunds if the event is rescheduled within 12 months of the original date. No cash refunds.

Ticket Service Fee

Tickets to events are subject to a service fee of up to $12 per ticket and $12 per subscription. Online events service fee is $6.

Registration Policies

92NY reserves the right to cancel classes and workshops and to change scheduling. 92NY further reserves the right to substitute instructors or speakers when warranted. Please note that, when cancellations or changes occur, they are often made within one to three days of the program start date. If your program is cancelled, 92NY will make every effort to notify you by telephone or email. For cancelled programs, 92NY will do everything possible to help you find a substitute program; however, when this is not possible, you will receive a 100% refund of the cost of the program. Please register early to help ensure that programs proceed as scheduled.

We may ask for contact information for every person attending a program, in addition to the ticket purchaser.

We may be required to ask this information for one of three reasons:

By request of the instructor, the program requires a complete attendee roster.
The class must be purchased with a partner and requires the names of both attendees.
Certain high profile events may have security restrictions that require us to collect full names and email addresses of all patrons attending. Please be aware that a valid photo ID corresponding to the name provided may be required for entry.

Your privacy is important to us. At 92NY, we are fully committed to protecting your privacy.

Registration Processing Fee

Classes and workshops are subject to a processing fee based on the total dollar amount of your purchase. This fee is payable via all methods of purchase.

If the total amount of your registration purchase (for classes, workshops and tours) is:
Up to $75, your fee is $12
From $75.01-$150, your fee is $17
From $150.01-$200, your fee is $22
From $200.01-$300, your fee is $27
From $300.01 and above, your fee is $32

Refund Policy for Classes, Workshops and Outings

In the event that some or all of the meetings of the program cannot happen in person at 92NY, programs will be held at the scheduled time in a virtual format via a video conferencing platform. The programs will continue through hands-on, at-home activities, lectures, presentations, and/or group discussions. No refunds will be issued should any portion of a course be held virtually.

The 92nd Street Y, New York is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, emergencies or other events beyond our control.

There are no refunds for outings, classes or workshops that meet fewer than three times per semester.

If you are unable to attend, you may contact Customer Care prior to the first date for a receipt that enables you to claim your contribution as a tax-deductible gift.

Unless otherwise noted in program description, the following schedule applies to programs which meet three times or more per semester:

To receive a 100% refund, written request must be received 2 weeks prior to the first session.
To receive a 75% refund, written request must be received at least one day prior to the first session.
To receive a 50% refund, written request must be received at least one day prior to the second session.
After that, refunds cannot be granted.

All refund requests must be submitted in writing to Customer Care. Refunds are computed from the date written notice is received.

To receive a refund, you must enclose the original of your confirmation letter.

Please allow three to four weeks for processing of your refund request. Processing fees, membership fees, auditions fees and class or exercise cards are not refundable. No cash refunds.

Camp Refunds

Camp tuition is refundable through December 31, 2024. January 1 through April 15, 2025, camp tuition is refundable, less a $500 administrative fee. After April 15, 2025, there are no refunds.

For Camp K’Ton Ton, all payments, including deposit and camp fees are non-refundable once paid.

Scholarship Assistance

Scholarship assistance is available for those who need financial support to participate in 92NY programs and activities. Applications can be obtained in person at Customer Care or by contacting Scholarship Services at 212.415.5699.

Kids & Family Programs Policies

Afterschool Program Cancellation Policy:

To secure a spot in 92NY’s Afterschool program, a non-refundable 20% deposit is required with the application.
If a class is dropped within two weeks of the first-class date, 50% of all class and afterschool fees will be charged.
The full amount of the class will be charged after the date of the first class has passed.

Children’s Class Cancellation Policy:

If a class is dropped within two weeks of the first-class date, 50% of all class and fees will be charged.
The full amount of the class will be charged after the date of the first class has passed.

Children’s Class Swap Policy:

The first swap is free of charge.
A $25 fee will be charged for each subsequent swap.
Swaps are allowed during the first week of the semester.
Permission from the program head is required to swap classes past the first week.

General Policies

Payment

Full payment is required for all orders. 92NY accepts American Express, Discover, Mastercard and Visa, as well as checks and money orders made payable to “The 92nd Street Y, New York.” There is a $35 fee for returned checks. Prices for 92NY events, classes and excursions can change throughout the season and may be based on availability. All programs prices and dates are subject to change.

Parental Responsibilities

Supervision is available only at program locations during program hours. Parents are responsible for notifying appropriate staff of a child’s absence, late arrival, early or late pickup and any special circumstances relating to arrival or departure. 92NY does not accept responsibility at any other time.

The 92nd Street Y, New York Responsibilities and Practices

Latecomers will be admitted during appropriate intervals in the program.

The 92nd Street Y, New York is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, emergencies or other events beyond our control.

The 92nd Street Y, New York reserves the right to remove from its premises or exclude from membership or activities anyone, in its sole discretion, it deems necessary. This includes, but is not limited to, anyone who disrupts or threatens to disrupt the program or other audience members, and/or refuse entry to anyone who fails to abide by the institution’s rules and practices.

The 92nd Street Y, New York does not assume responsibility for the accuracy or validity of any analysis, advice or recommendations communicated or provided by any speaker at a lecture, seminar or workshop, or other related group or assembly, and reliance thereon is entirely at the risk of the user.

The 92nd Street Y, New York performances and classes may be recorded for archival and/or other purposes. Such recording or photographing may include pictures of the audience, individuals in the audience or class participants. Your attendance in the audience or at a class shall be deemed your consent to appear in such programming and/or photographs without compensation of any kind.

No flash photography or video recording is permitted in the theater. Cameras without flash are permitted but must not interfere with other patrons’ enjoyment of the presentation. No photography, video or audio recording is allowed of the footage on the screens during movie and television panels.

All guests, employees and residents may be asked to show ID when entering the building. All packages (including backpacks, bags and purses) are subject to inspection.

Food and drinks are not allowed in Kaufmann Concert Hall or Buttenwieser Hall.

Patrons are asked to respect the employees of 92NY as well as their fellow patrons. Foul language or physical contact directed at any 92NY employee or patron of 92NY will not be tolerated.

All those entering this facility must abide by the Security Staff’s direction at all times.

All The 92nd Street Y, New York programs are subject to change or cancellation.

General Release

92NY Camps is an instructional and educational in nature. You hereby certify that you are the parent or legal guardian of your camper and as such, on your behalf and on behalf of your camper, you agree to release 92NY, its affiliates, directors, members, officers, employees, and agents from all liabilities and indemnify and hold harmless 92NY from any and all liabilities, damages or costs resulting from any injury, loss or in connection with your camper’s participation in the 92NY camp program, except to the extent that such injury or loss is cause by the gross negligence or willful misconduct of 92NY. Your and your camper’s participation is entirely voluntary, and you hereby give permission, and certify that your camper is able, to participate in all camp program activities, including, but not limited to, sports, aquatics, and other activities found on 92NY Camps’ website. Some activities present inherent risks of serious injury (including permanent disability, paralysis, concussion and death by injury, drowning or otherwise) which might result not only from your own action, inaction or negligence, but also the action, inaction or negligence of others, and there may also be risks involved in some activities that 92NY does not now know, or cannot reasonably foresees at this time.

Code of Conduct

In an effort to provide an enjoyable, effective, safe and secure environment for all of our patrons and employees, everyone is expected to conduct themselves in a manner that respects others and does not impede, endanger, bully or harass anyone partaking in programs, classes, or services offered by the The 92nd Street Y, New York (92NY).

92NY expects everyone to conduct himself / herself, whether adult or child, in a manner that is in keeping with his/her level of development, maturity, and demonstrated capabilities with a proper regard for the rights and welfare of anyone everyone in the 92NY community.

92NY reserves the right and has sole discretion to expel or suspend anyone from his/her program, membership, or other 92NY programs if it is deemed that his/her actions have violated the 92NY Code of Conduct.

Privacy & Security

View our Privacy & Security Statement.

HOW TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION

If you would like to correct or delete your Personal Information, please send us an e-mail with your request to CustomerRelations@92NY.org. The 92nd Street Y, New York (92NY) reserves the right to request that you provide information that will enable 92NY to confirm that you have the authority to correct or delete the Personal Information that you want corrected or deleted. 92NY may not be able to correct or delete Personal Information shared with third parties.

Commenting

The 92nd Street Y, New York encourages you to leave questions for our guests and have open discussions on our site. We ask that you do not post comments or questions that contain obscene, indecent, or profane language; contain threats or defamatory statements; contain hate speech directed at race, color, sex, sexual orientation, national origin, ethnicity, age, religion, or disability; or promote or endorse services or products. We reserve the right to remove comments and ban users who violate these guidelines.

Updated: Sep 2024.

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